Welcome to Fast Motion Logistics
This User Policy outlines the terms and conditions governing the use of our mobile application and bike delivery services within Abuja, Nigeria. By registering or using our app, you agree to comply with the terms stated below.
1. About Fast Motion Logistics
Fast Motion Logistics provides on-demand and scheduled bike delivery services across Abuja, Nigeria. Our services are designed for fast, secure, and reliable transportation of parcels, documents, and small packages.
2. Eligibility
To use our services, you must:
- Be at least 18 years old.
- Provide accurate and complete registration details.
- Use the app in compliance with Nigerian laws and regulations.
- Have the legal authority to send the items listed for delivery.
Fast Motion Logistics reserves the right to suspend or terminate accounts found violating these conditions.
3. User Responsibilities
Users agree to:
- Provide accurate pickup and delivery addresses.
- Properly package items to prevent damage during transit.
- Clearly disclose the nature of items being shipped.
- Ensure recipients are available at the delivery location.
- Treat delivery riders with respect and professionalism.
Fast Motion Logistics is not liable for delays caused by inaccurate information provided by users.
4. Prohibited Items
The following items are strictly prohibited:
- Illegal drugs or controlled substances.
- Firearms, ammunition, or explosives.
- Hazardous chemicals or flammable materials.
- Stolen goods.
- Counterfeit products.
- Perishable goods without proper packaging.
- Live animals.
- Any item prohibited under Nigerian law.
Fast Motion Logistics reserves the right to inspect parcels where necessary and to report illegal items to appropriate authorities.
5. Service Coverage Area
Our bike delivery services are currently available within Abuja and surrounding areas. Deliveries outside our operational zone will not be accepted.
6. Pricing & Payments
Delivery fees are calculated based on distance, package size, urgency, and traffic conditions. Users must confirm charges before placing orders.
- Payments may be made via approved in-app payment methods.
- All payments are non-refundable once the rider has arrived at the pickup location.
- Fast Motion Logistics reserves the right to update pricing without prior notice.
7. Delivery Timelines
- Estimated delivery times are provided within the app.
- Delays may occur due to traffic, weather conditions, road closures, or security situations.
- Fast Motion Logistics is not liable for delays beyond our control.
8. Failed Delivery Policy
A delivery attempt may be considered failed if:
- The recipient is unavailable.
- The address is incorrect or unreachable.
- The recipient refuses to accept the package.
In such cases:
- A re-delivery fee may apply.
- Items may be returned to the sender at additional cost.
9. Cancellation Policy
- Users may cancel orders before rider dispatch without penalty.
- Cancellation after dispatch may attract a cancellation fee.
- No cancellation is permitted once delivery has been completed.
10. Liability & Compensation
- Fast Motion Logistics exercises reasonable care in handling packages.
- Compensation for lost or damaged items is limited to the declared value of the item or a maximum amount determined by company policy.
- Claims must be submitted within 24 hours of delivery.
- The company is not responsible for damage caused by poor packaging or prohibited items.
11. Insurance & High-Value Items
Users sending high-value items must declare the value before dispatch. Additional insurance coverage may be required. Failure to declare value may limit compensation eligibility.
12. Privacy & Data Protection
Fast Motion Logistics collects and processes personal information in accordance with Nigerian data protection laws. User data is used solely for service delivery, communication, and operational improvements.
We do not sell user data to third parties.
13. Rider Conduct
Our riders are trained professionals. Any harassment, abuse, or unsafe behavior toward riders may result in immediate suspension of your account.
14. Dispute Resolution
In case of disputes:
- Users should first contact customer support via the app.
- Unresolved disputes may be handled under Nigerian law.
- The jurisdiction for legal matters shall be Abuja, Nigeria.
15. Amendments
Fast Motion Logistics reserves the right to update this policy at any time. Continued use of the app constitutes acceptance of revised terms.
16. Contact Information
Fast Motion Logistics customer support can be reached through:
- Phone: +2347026285252
- Phone: +234 702 628 5252
- Email: Support@fastmotionlogistics.com.ng
- Address: House 14, National Defence Quarters (NDC Quarters), 24th Street, Gudu, Abuja 900110, Federal Capital Territory, Nigeria.
By using the Fast Motion Logistics app, you acknowledge that you have read, understood, and agreed to this User Policy.