Customer service
Speak with the Fast Motion team for booking, delivery, ride, hire, and account assistance.
+234 702 628 5252Customer support
Help for every trip, delivery, and hire request.
Get support for Fast Motion app bookings, bike delivery, VIP rides, car hire, event transport, ambulance hire, account access, payments, and business movement across Abuja.
Email support
Send details, screenshots, booking references, or claim information to the support mailbox.
Support@fastmotionlogistics.com.ngOffice address
House 14, National Defence Quarters (NDC Quarters), 24th Street, Gudu, Abuja 900110, Federal Capital Territory, Nigeria.
What can we help with?
Choose the support route that matches your request.
Bike delivery support
Help with pickup, tracking, recipient availability, package handling, failed delivery, or delivery claims.
Report delivery issueVIP ride support
Get assistance with scheduled pickups, driver communication, route concerns, airport transfer, or trip feedback.
Get ride helpCar hire and events
Request help with daily hire, weekend hire, interstate travel, chauffeur service, or VIP event transport.
Ambulance hire support
Coordinate dignified ambulance hire, interstate movement, scheduling, and related support needs.
Call for schedulingApp and account help
Get help with registration, login, location permission, booking history, payments, notifications, and app access.
Business support
Support for e-commerce, restaurants, hotels, retail businesses, corporates, and event planners.
Contact business teamBefore contacting us
Send the details that help us resolve issues faster.
Include your name, phone number, service type, pickup and destination, date, time, and any relevant booking or payment reference. For damaged or missing delivery claims, contact support within 24 hours of delivery.
Describe the service
Tell us if it was bike delivery, VIP ride, car hire, event transport, ambulance hire, or business logistics.
Share key references
Add the booking date, pickup address, destination, rider or driver details if available, and payment reference.
Attach proof when needed
Send photos, screenshots, receipts, package details, or any message history that can help our team investigate.
Support notes
Helpful answers from the Fast Motion platform.
These notes are based on the current service information, privacy policy, and terms for Fast Motion Logistics.
Where does Fast Motion currently operate?
Fast Motion provides mobility and logistics services across Abuja and surrounding areas. Some services, such as car hire or ambulance hire, may support interstate movement when scheduled with the team.
How do I book a ride or send a package?
Use the Fast Motion customer app for bookings and tracking. It is available on the App Store and Google Play.
What items are not allowed for delivery?
Illegal drugs, controlled substances, firearms, explosives, hazardous or flammable materials, stolen goods, counterfeit products, improperly packaged perishables, live animals, and items prohibited by Nigerian law are not accepted.
How do I submit a delivery claim?
Email or call support with your delivery details, package description, photos where available, and booking reference. Claims for lost or damaged items should be submitted within 24 hours of delivery.
How can I manage location permissions?
You can manage location permissions from your device settings. Disabling location may limit ride booking, navigation, pickup accuracy, real-time tracking, and delivery matching features.