1. Introduction
Fast Motion Rider and User App ("Fast Motion", "we", "our", or "us") is operated by Fast Motion Logistics Ltd and is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our mobile applications, website, and related services (collectively, the "Platform").
This Privacy Policy applies to all users of the Platform, including riders, drivers, dispatch riders, customers, delivery partners, and visitors.
This policy is designed to comply with:
- Nigeria Data Protection Regulation (NDPR)
- Google Play User Data Policy
- Applicable privacy and consumer protection laws
By using Fast Motion Rider App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name
- Phone number
- Email address
- Residential address
- Profile photograph
- Date of birth
- Government-issued identification
- Login credentials
- Bank account details
- Payment information
- Emergency contact information (optional)
2.2 Rider, Driver & Delivery Partner Information
If you register as a rider, driver, or delivery partner, we may additionally collect:
- Driver's license details
- Vehicle information
- Vehicle registration documents
- Insurance information
- Rider verification documents
- Trip history
- Ratings and reviews
- Real-time GPS location data
2.3 Customer Information
If you use the Platform as a passenger or customer, we may collect:
- Pickup and destination addresses
- Ride requests and booking history
- Delivery information
- Communication records with riders/drivers
- Ratings and feedback
- Transaction and payment history
2.4 Automatically Collected Information
When you use the Platform, we may automatically collect:
- IP address
- Device identifiers
- Device type and operating system
- Browser type
- Mobile network information
- App version
- Usage statistics and activity logs
- Crash reports and diagnostics
- Cookies and similar technologies
3. Location Information
Fast Motion Rider App collects and processes both Approximate Location Data and Precise Location Data from users' devices in accordance with Google Play policies.
3.1 Precise Location Data
We collect precise GPS location data from your device when the app is in use and, where permitted, when the app is running in the background during active rides or deliveries.
Precise location data is used to:
- Match customers with nearby riders or drivers
- Enable real-time ride and delivery tracking
- Provide navigation and route optimization
- Calculate fares and delivery estimates
- Improve pickup accuracy
- Enhance user safety and fraud prevention
- Provide emergency support services
3.2 Approximate Location Data
We may collect approximate location information based on IP address, Wi-Fi, or network signals to:
- Show nearby riders or services
- Improve regional app functionality
- Detect suspicious account activity
- Improve user experience and service availability
3.3 Background Location Access
Fast Motion Rider App may access location data while the app is running in the background during active rides, deliveries, or navigation sessions. Background location access helps ensure:
- Continuous trip tracking
- Accurate navigation
- Rider and customer safety
- Route monitoring and fraud prevention
Background location access is only used where necessary for core app functionality.
3.4 Sharing of Location Data
We may share location information with:
- Riders, drivers, and customers involved in a ride or delivery
- Mapping and navigation providers
- Cloud hosting and analytics providers such as Firebase
- Payment and fraud prevention partners
- Law enforcement or regulatory authorities where legally required
We do not sell users' location data to third parties.
3.5 User Control of Location Permissions
You can enable, disable, or manage location permissions at any time through your device settings. Please note that disabling location permissions may limit certain features of the Platform, including ride booking, navigation, and real-time tracking.
4. How We Use Your Information
We use your information to:
- Provide transportation and delivery services
- Match riders with customers
- Process bookings and payments
- Verify user identities
- Improve app functionality and performance
- Personalize user experience
- Detect fraud, abuse, or security threats
- Provide customer support
- Send service-related notifications
- Comply with legal obligations
We only collect information that is necessary for providing and improving our services.
5. Data Sharing & Disclosure
We may share your information with:
- Riders, drivers, dispatch partners, and customers as necessary to complete services
- Payment processors and financial institutions
- Identity verification providers
- Cloud storage and analytics providers
- Customer support service providers
- Regulatory agencies and law enforcement authorities when required by law
We do not sell personal information to advertisers or third parties.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain ride and transaction records
- Resolve disputes
- Prevent fraud and abuse
- Comply with legal obligations
Users may request deletion of their accounts and personal information, subject to applicable legal requirements.
7. Data Security
We use administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, disclosure, or destruction.
Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
We use cookies, SDKs, and similar technologies to:
- Maintain app functionality
- Improve analytics and performance
- Remember user preferences
- Enhance security and fraud prevention
Third-party tools such as Firebase may also use cookies or tracking technologies in accordance with their own privacy policies.
9. User Rights
Under applicable data protection laws, users may have the right to:
- Access personal information
- Correct inaccurate data
- Withdraw consent
- Request deletion of personal information
- Object to certain processing activities
- Request data portability
Requests may be submitted through the contact information below.
10. Children's Privacy
Fast Motion Rider App is not directed toward children under the age of 18. We do not knowingly collect personal information from minors.
11. Third-Party Services
The Platform may contain links or integrations with third-party services such as:
- Payment gateways
- Mapping and navigation services
- Firebase and analytics providers
We are not responsible for the privacy practices of third-party services.
12. International Data Transfers
Your information may be stored or processed outside Nigeria where necessary for platform operations. Where international transfers occur, we implement appropriate safeguards to protect personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
14. Contact Information
If you have questions, concerns, or privacy-related requests, contact us at:
- Email: privacy@fastmotionlogisticsltd.com
- Support: support@fastmotionlogisticsltd.com
- Website: Fast Motion Logistics Ltd
By using Fast Motion Rider App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.